A traveler affected by a flight canceled by Tunisair Express may also be compensated by the airline for an amount between € 250 and € 600. In addition, you can claim the cancellation of the flight as well as any costs, damages and losses which you may find that you will not be able to benefit from as a result of the cancellation. The calculation to be claimed for a canceled flight varies depending on the distance of the flight to the final destination.
Do you have a claim for the cancelation of vol, for example a claim to return, do you save for a claim against the cancelation of the airline?
If your flight is canceled by Tunisair Express from an EU city
It is important that if your canceled flight has the European Union as your destination or point of departure, remember that you must:
- Save the boarding pass.
- Ask for the reason for the cancellation and notify you in writing, the more data the better. If they cite “flight safety situation” or “operational circumstances” as their reasons, you have the right to ask for more details.
Request an alternative flight or a refund of the ticket price
Note the time of arrival at your final destination if you have chosen an alternative flight to the canceled one since you can claim compensation by making a claim for a delayed flight. The total delay is the result of the estimated time in the original route and the time the aircraft arrived at the boarding gate, not when it landed.
If you plan to stay at the airport longer than expected, you are entitled to assistance (the airline must cover your compensation).
If you intend to claim a canceled flight, do not accept the airline’s offers (bonuses, discounts, flights …) as you will forgo future compensation.
If you need to stay overnight until your alternate flight, the airline should provide you with a hotel as well as round-trip transfers between the accommodation and the airport.
Keep invoices and receipts for additional justifiable expenses, basic clothing if your suitcase is not returned, as you can request a refund later.
Here, the issue is more complex because flight cancellations within the United States are poorly protected. Yet and all, you should:
- Save the boarding pass or a document containing the booking confirmation code.
- Request an alternative flight.
- Although it’s complicated and they don’t have to, try to negotiate compensation with the airline
On canceled international flights, you can claim the costs incurred by the cancellation. The airline is obligated to offer you an alternative flight. Take note of these requirements so you don’t be caught off guard.
Keep your boarding pass or any other travel document.
Ask what the reason for the cancellation was and get all the details you can. Request an alternative flight to your destination.
Keep invoices and receipts if you have additional expenses to have a receipt when claiming your canceled flight.
How do you claim a canceled flight?
- Check if you are entitled to financial compensation.
- Rights in the event of cancellation
What happens if the Tunisair Express flight is canceled?
The company must offer us, even in exceptional circumstances, one of these 3 options:
- Refund of the ticket price (total or unused part) in 7 days
- Alternative transport to its destination as soon as possible
Change on a date of its convenience as long as there is availability - – In addition, airlines are required to provide assistance in cases where your wait at the airport is further extended
This term seems subject to interpretation, but as a general rule the airline should offer you:
- Soft drinks and food in proportion to the waiting time
- Overnight accommodation if needed
- Transport to / from accommodation
- 2 free calls or equivalent (fax, telegram, mail …).