To transport passengers with specific needs, individuals, or even individuals with a unique health condition in addition to individuals accompanied by service animals, you must request the suggested support and rather at the time of booking, taking into account the time of their ceremony, requested no more than 48 hours before the date of travel.

To be able to understand the grooming needs and assistance services for passengers with specific requirements (eg bus travel, travel service with assistance animals, etc.) it is very important to communicate your desires.

When booking a trip or for advice from the airline’s call center by email: callcenter.casspeciaux@tunisair.com.tn or by phone: 0021 670 101.310 

Depending on your medical condition, you may be required to present your doctor’s completed certificate on your trip to demonstrate that you are able to fly.

Book your ticket with the help of Tunisair customer service

Tunisair advises to notify your request when booking your ticket no later than 48 hours before the departure date of your trip so that it can offer you the assistance you require. Booking a ticket online does not allow you to report your case and / or your disability and request essential assistance. 48 hours before your flight departs so she can offer you the help you want.

Certain requests for the transport of wheelchairs may be refused due to the dangers associated with certain batteries (dangerous goods), limits concerning the type and load of the chairs, etc. It is advisable to notify Tunisair at least 48 hours before departure, which types of wheelchairs you wish to transport.

It is advisable to indicate your state of health when booking your ticket no later than 48 hours before the date of departure of your trip. You will need to present a medical clearance: if you are traveling on a stretcher, has recently had surgery or if you need therapeutic oxygen, then a disposable limb, or a pregnant woman, an infectious disease, or even more. Your doctor must issue you with a medical certification in order to gain acceptance from their Tunisian medical service.

The airport help desk will be advised of your needs at the time of booking and will do their utmost to provide you with the support and assistance you require.

In the European Union, support for passengers with reduced mobility begins as soon as they arrive at the airport, or they must contact the company in charge of the assistance service. The latter will be responsible for providing the necessary assistance, facilitating their transit through the airport and helping with management, among which the registration with your company is outside.

You will be assisted at the airport drop-off point at the control desk

At the reception, you will be assisted by employees whose training and skills will allow Tunisair to meet your requirements due to your limited freedom.

Tunisair strives to provide you with a distance in a way that meets your requirements within a reasonable selection and with respect to safety requirements. If a companion helps you, the company promises to win a place near you.

In addition to medical equipment, Tunisair offers the transport of a maximum of 2 mobility aids, such as an electric wheelchair, 48 hours before the trip, depending on the space available and without prejudice to the laws applicable on dangerous substances, … If you are a wheelchair user, your wheelchair can be stowed in the back, and you will use the assistance services until you board. If you are accompanied by a recognized guide dog, Tunisian company offers you the choice of transporting it in the cabin on the basis of the regulations in force.