When Nouvelair announces cancellations of its flights, it is usually due to incidents or operational reasons of the airline itself. However, many times these cancellations and delays hide behind them an overbooking situation, i.e. excessive ticket sales for a certain flight.

Flight cancellations due to weather conditions or air traffic control strikes are also very common, circumstances that this carrier generally describes as extraordinary situations. So much so that if we look at the status of the flights at the moment, some delays or flights canceled today would certainly be motivated by one of these two causes.

What to do with such a situation?

While we know it’s complicated, once Nouvelair confirms your flight cancellation, you need to stay calm.

Yelling and bad manners won’t help ground staff empathize with you in trying to find a solution to the problem. It is therefore preferable to act wisely so that your claim is final and earns you financial compensation.

Thus, the steps to follow if Nouvelair has canceled your flight are:

– Retain the reservation or airline tickets, as well as any invoices, receipts or tickets for expenses caused by the cancellation of your flight. These additional costs include meals, transfers by taxi or other means of transport, new hotel reservations, telephone calls or an internet connection, …

– Take photos or screenshots of airport information screens, notifications that your carrier shares through the app, by SMS or even through their website or social networks. Any images showing the flight delay or cancellation will help you get financial compensation.

– Learn about your rights as a passenger by requesting a copy of European Union Regulation 261/2004.

Assert your rights to assistance and compensation, either by submitting a complaint form to Nouvelair, or by completing the complaint form online via a specialized company.

What are your rights as a passenger in the event of a flight cancellation?

Although there should always be brochures with information about your rights as a passenger at the check-in counter and at the airport counters, it is worth knowing, in general, what your rights are if your flight is canceled or delayed by Nouvelair.

For this reason, we will detail, in summary, what are the passenger rights that are included in European Union Regulation 261/2004:

– Right to attention

If Nouvelair has not previously notified you of the flight cancellation or if the flight is delayed by 2 hours or more compared to the scheduled departure time, the airline must provide you with:

– Enough food and refreshments, depending on how long you have to wait.

– Accommodation in a hotel, if you need an unexpected overnight stay.

– Transport between the airport and the place of accommodation.

– Make 2 phone or fax calls or e-mails.

– Right to reimbursement of tickets or other means of transport

When it matches: If your flight is canceled or delayed by more than 5 hours from the scheduled departure time.

What it includes: In addition to the right to healthcare, Nouvelair must offer you one of the following options free of charge:

– Reimbursement of the total amount of the ticket within 7 days, if you can prove that your trip is no longer justified (for example, if you do not arrive on time for a meeting or an event, such as a marriage).

– Be transferred to your destination by the fastest possible alternative means of transport.

– Right to economic compensation: When it corresponds: If your flight is canceled and the carrier has not informed you at least 14 days before the scheduled departure date or if your flight arrives at its final destination with a delay of 3 hours or more.

In addition to the right to custody and alternative transport, Nouvelair must reward you with compensation of between 250 and 600 euros, depending on the case:

250 euros for short-haul flights (less than 1500 km)

400 euros for medium-haul flights (between 1,500 and 3,500 km)

600 euros for long-haul flights (over 3,500 km).