Who hasn’t felt this fear when they saw the luggage belt twist and turn and your suitcase does not appear? You wait for the end and when there is none left, you assume the reality: it has been lost.

Although there are fewer and fewer lost luggage at the airport, no one is free to lose their luggage, at least temporarily. The good news is an estimated 90% of lost packages return to their owners within hours.

Also be aware that passengers who make connecting flights are more likely to lose their suitcase; because it goes through many hands from its delivery at the check-in counter to its final destination.

If you are traveling with Nouvelair and if it is impossible for you to travel with hand baggage and you need to check in, do not miss this Decalogue with the steps to follow if your suitcase is lost en route.

Tips for when you don’t know what to do if your suitcase is lost

– Stay calm

Stay calm and breathe deeply as you check that your luggage is not on the belt. Remember that in almost all cases it appears.

 – Complete the baggage irregularity report (PIR)

First, go to the information desk or the Nouvelair counter with your ID or passport and complete the baggage irregularity report (PIR). It is absolutely necessary to request it and fill it out before leaving the airport in order to record what happened and be able to claim the suitcase from the company.

Or file a complaint online: by filling out this form.

Complaint in writing

It is always recommended to file a written complaint with the airline’s customer service department.

Be very aware of deadlines

Since there are very specific moments in each case, damage to baggage: you have 7 days from receipt of baggage:

– Baggage delay: up to 21 days from the date you should have received the baggage.

Loss of baggage: there is no set limit but it is recommended to make a claim as soon as possible, after the 21 days during which the bag has been “delayed”, or after the airline has confirmed the loss. luggages.

– Baggage theft: If you notice that an item in your baggage has been stolen, go as soon as possible to report it to a police station.

Claim compensation from Nouvelair

If it is confirmed that your luggage has been permanently lost, claim compensation from the company, the maximum per suitcase is around 1300 €.

Check your policy coverage

On the other hand, check your policy coverage as it may be higher than the compensation offered by the flight operating company.

Ask for the Night Kit

If you have just started your vacation and have arrived at your destination without luggage, remember that you are entitled to request the “night kit” with basic personal hygiene products. Additionally, companies must compensate their passengers for delays with a premium for daily expenses or by refunding receipts.

Keep the original travel documents

Ticket, baggage control labels and boarding passes, as well as any invoices for essential expenses directly related to the incident. You will need it when making a claim to the company.

If Nouvelair does not respond, insist

The normal thing is that they don’t make it easy for you. Follow these tips on what to do if your suitcase is lost on one of your trips. You will take the right steps to collect your luggage. Most importantly, don’t let this incident derail your vacation.